As bosses in the middle, we believe that everyone can do their very best, every day. Part of that belief encompasses another belief, that every issue has a solution. Even though these two things are true, from time to time, we fail. Why? We believe that it’s because people aren’t thinking critically in crucial situations. Every incident investigation I have ever done into a system failure, has some form of human error factored in. Most of the time, it’s communication or the lack of communication. We can’t predict every possible scenario that may happen during a project, but we can teach people how to think through these issues. By empowering our teams and setting expectations, we believe we can get to the core of setbacks before they happen.
We believe this is accomplished through full engagement in the task, while remaining aware of potential obstacles.
I’ll offer 3 things that we as leaders must tell our teams, in order to set the expectation and influence the type of behavior we want to see.