Their chain of communication only had one task to accomplish. Get the name of the winner to the people on stage, so it could be read on live television in front of millions of people. I’m sure there were a lot of steps and people utilized to make this happen. Time and energy was spent crafting a plan and it was put into motion. They had completed the task multiple times already, so they should have had a good handle on how to do it. So how’d they mess up?
We heard their explanation, but we may never know the real reason “why”. Did someone get distracted? Was there confusion? Were they rushing? Were they so used to the task that they became complacent?
Now think about your daily grind. As a boss in the middle, you certainly have more than one task to perform. You may do these tasks hundreds of times or just once. It’s important to remember that poor communication is at the core of almost every issue. Compound that with distractions, confusion and pressure to hurry and your chances of having a negative incident rise tremendously. Especially in situations that are considered “routine”.
We all make mistakes, but when you look back, you realize that they were all preventable. Pay attention to the details.